FAQ

Welcome to our Frequently Asked Questions section. We hope these common questions and answers are helpful to you, but if you haven't found the answer to your question, please feel free to contact us at any time mmebagsstore@gmail.com Contact us.

order

Q. How secure is my personal information?

One. We use industry standard privacy protection: we do not sell, rent, or otherwise distribute any personal customer information.

Q. The MY order has been sent, why can't I see the tracking information?

Your order has been sent, but sometimes tracking information can take up to 7 working days to be displayed in the tracking system. Our goods need to be packaged and shipped uniformly, which takes time. In some cases, our global transportation partners often experience this situation. If your order has a tracking number but has not been updated within 3 weeks of purchase, please contact us for further assistance.

Q. Do I need an account to order?

This is not necessary, you can place an order as a customer. However, if you have an account with us, there are some benefits:

Quick checkout process.

Easily view your order status and order history.

Receive updates and learn more about our new version and special promotions.

What if I enter the wrong email address?

Please contact us immediately so that we can change your email address. We can change your email address, name, and address, but we cannot change your order.

Do you have an exchange rate?

All of our transactions are based on US dollars. If your credit card is based on another currency; Your total order amount will be calculated based on the daily exchange rate on the day the issuer processes the transaction.

What payment methods do you accept?

We accept payments from all major credit cards (VISA, Mastercard, American Express) and PayPal. We do not accept personal checks, drafts, direct bank transfers, or cash on delivery.

How secure is my online order?

When purchasing online with a credit card, all your information will be entered into an SSL secure webpage. Then, your information will be encrypted with SSL and sent directly to our credit card provider's network, where your card and transaction will be authorized and approved.

Q. How to change or cancel an order?

We reserve the right to accept or reject the order or any part thereof at any time after receiving the order, even after the customer receives confirmation of the order or the credit card is authorized. If the credit card has been authorized for purchase and the order has been cancelled, we will issue a credit limit to the original payment method. Any cancellation after placing an order will incur a cancellation fee of S1.00, regardless of the time of placing the order (even if it is only one second later), as the merchant processor/credit card will charge us a cancellation fee.

Please note that any orders that have already been packaged or shipped cannot be cancelled.

Q. When will my order arrive?

The delivery time depends on the shipping option you choose. After the order is shipped, we will send your tracking information via email the next day. Tracking information is usually available 24 hours after we ship. If there is a delay caused by the customs department in your country/region, we apologize directly.

Q. How do I track my orders?

Once your order is shipped, we will send your tracking information via email. Usually, you will receive the tracking number 1-3 days after we ship the goods. You can track your order on our website

Q. What should I do if there are missing items in my order?

If some content is missing, please contact us immediately.

Q. Ordered 2 items, but only received 1 item

Our product range is diverse, and when you order multiple items at once, they may be shipped separately for faster delivery to your hands. Usually, if you haven't received all the items at once, there's no need to worry. Please rest assured that they are on their way.

Shipping and Customs

When will my order be processed?

All orders are processed and shipped from warehouses in China. Please allow extra time during holidays and promotional seasons to process your order. We process orders between Monday and Friday. The order will be processed within 3 working days after the order date and shipped the next day after the processing date. If you have not received the shipping notification email within 5 working days from the date of payment completion, please contact us.

Does my order Q-IS meet the free delivery conditions?

Free delivery is applicable to orders that meet the minimum required amount, excluding discounts, promotions, and oversized/overweight products. Your order will be shipped using economical shipping methods. Please check the product page to see if the product meets the conditions for free delivery.

Q. The MY order hasn't arrived yet, I think it's lost?

If you believe that your order has been delayed or lost, please contact us and we will investigate with the courier company.